How does CallMyDoc handle after-hours patient calls?

CallMyDoc's AI answers every after-hours call immediately with no hold times. It identifies patients by date of birth, categorizes requests into 12 clinical types, resolves routine requests automatically, and routes urgent calls to on-call providers with full chart context on their mobile device.

Can CallMyDoc replace my medical answering service?

Yes. CallMyDoc replaces traditional answering services by providing AI call answering, intelligent routing, automatic EHR documentation, and provider mobile chart access. Unlike answering services, CallMyDoc documents every interaction in the EHR automatically and has zero lost calls across 26 million+ calls processed.

What happens when a patient calls after hours?

The AI answers immediately, identifies the patient, and categorizes the request. Routine requests (appointment confirmations, refill requests) are handled automatically. Clinical questions are routed to the on-call provider with a chart summary. Every interaction is transcribed, timestamped, and logged in the EHR.

On-Call Providers Respond 70% Faster.

AI triages after-hours calls, pulls chart summaries, and connects urgent cases — no answering service needed.

Overview

CallMyDoc™ replaces traditional after-hours answering services with a safer, faster, and fully documented call management workflow designed for real-world clinical use.

"Before CallMyDoc, urgent after-hours calls sat in voicemail until morning. Now every call is captured, transcribed, and routed — patients get responses in under 15 minutes for urgent issues."

Practice Manager, Midland Women's Clinic

Result: 43.5% of calls handled after hours, urgent response under 15 minutes

The After-Hours Problem

After-hours calls are high risk and inefficient, often arriving unfiltered, undocumented, and without access to patient charts—leading to delays, fatigue, and increased liability.

Why Answering Services Fall Short

Traditional answering services only take messages. They lack patient context, clinical structure, and documentation, creating unnecessary risk and delays.

How CallMyDoc Works After Hours

CallMyDoc answers after-hours calls, identifies the patient, captures the reason for calling, and delivers a structured summary directly to the on-call provider through the app.

What Providers See

Patient demographics, call transcription, recent visits, lab summaries, and clear call-back or escalation options—all in one view.

Three Times Faster

Providers resolve calls in one-third the time by eliminating voicemail playback, chart searches, and manual documentation.

Built-In Clinical Actions

Call patients back with one tap, send refills, route tasks to staff, and close encounters with automatic chart documentation.

Automatic Documentation

Every after-hours call is documented as a structured encounter in the patient chart—nothing is lost, forgotten, or undocumented.

Beyond After-Hours

The same workflows eliminate voicemail during the day, ensure same-day callbacks, and centralize all patient communication.

CallMyDoc™

Prescribed by doctors, for doctors.

See Real Results from Practices Like Yours

Midland Women's Clinic
Urgent response under 15 min →Castle Hills Family Practice
51.9% calls after hours →

On-Call Providers Respond 70% Faster.

AI triages after-hours calls, pulls chart summaries, and connects urgent cases — no answering service needed.

Overview

CallMyDoc™ replaces traditional after-hours answering services with a safer, faster, and fully documented call management workflow designed for real-world clinical use.

The After-Hours Problem

After-hours calls are high risk and inefficient, often arriving unfiltered, undocumented, and without access to patient charts—leading to delays, fatigue, and increased liability.

Why Answering Services Fall Short

Traditional answering services only take messages. They lack patient context, clinical structure, and documentation, creating unnecessary risk and delays.

How CallMyDoc Works After Hours

CallMyDoc answers after-hours calls, identifies the patient, captures the reason for calling, and delivers a structured summary directly to the on-call provider through the app.

What Providers See

Patient demographics, call transcription, recent visits, lab summaries, and clear call-back or escalation options—all in one view.

Three Times Faster

Providers resolve calls in one-third the time by eliminating voicemail playback, chart searches, and manual documentation.

Built-In Clinical Actions

Call patients back with one tap, send refills, route tasks to staff, and close encounters with automatic chart documentation.

Automatic Documentation

Every after-hours call is documented as a structured encounter in the patient chart—nothing is lost, forgotten, or undocumented.

Beyond After-Hours

The same workflows eliminate voicemail during the day, ensure same-day callbacks, and centralize all patient communication.

CallMyDoc™

Prescribed by doctors, for doctors.

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On-Call Providers Respond 70% Faster.

AI triages after-hours calls, pulls chart summaries, and connects urgent cases — no answering service needed.

Overview

CallMyDoc™ replaces traditional after-hours answering services with a safer, faster, and fully documented call management workflow designed for real-world clinical use.

The After-Hours Problem

After-hours calls are high risk and inefficient, often arriving unfiltered, undocumented, and without access to patient charts—leading to delays, fatigue, and increased liability.

Why Answering Services Fall Short

Traditional answering services only take messages. They lack patient context, clinical structure, and documentation, creating unnecessary risk and delays.

How CallMyDoc Works After Hours

CallMyDoc answers after-hours calls, identifies the patient, captures the reason for calling, and delivers a structured summary directly to the on-call provider through the app.

What Providers See

Patient demographics, call transcription, recent visits, lab summaries, and clear call-back or escalation options—all in one view.

Three Times Faster

Providers resolve calls in one-third the time by eliminating voicemail playback, chart searches, and manual documentation.

Built-In Clinical Actions

Call patients back with one tap, send refills, route tasks to staff, and close encounters with automatic chart documentation.

Automatic Documentation

Every after-hours call is documented as a structured encounter in the patient chart—nothing is lost, forgotten, or undocumented.

Beyond After-Hours

The same workflows eliminate voicemail during the day, ensure same-day callbacks, and centralize all patient communication.

CallMyDoc™

Prescribed by doctors, for doctors.

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