Software That Replaces Your Answering Service.
Automate your entire patient call workflow — from first ring to EHR documentation.
Medical Answering Software That Reduces Staff Workload by 50%
Your practice does not need another answering service — it needs answering service software that automates patient calls, integrates with your EHR, and gives your staff an organized dashboard instead of a pile of voicemails. CallMyDoc is physician answering service software built for how modern medical practices actually operate.
Castle Hills Family Practice cut phone workload by 50% with CallMyDoc
Core Software Capabilities
CallMyDoc is not a call center with operators. It is a software platform that automates your entire patient call workflow — from the moment a call comes in to the moment it is resolved and documented.
Automated Call Answering
Every patient call is answered instantly through a non-blocking architecture that makes busy signals physically impossible. Whether 5 patients call at once or 50, every call gets through. No hold music. No voicemail fallback. The platform handles 400,000+ calls per month across all practices without a single dropped connection.
Patient Identification and Chart Matching
The software identifies each caller by date of birth and automatically matches them to their patient chart in your EHR. This is not generic message-taking — the system knows who is calling, their medical history, their provider, and their recent appointments. This context enables routing accuracy that traditional services cannot match.
Intelligent Call Routing
Every call is categorized into one of 12 distinct request types and routed to the appropriate department or provider. Scheduling requests go to the front desk. Refill requests go to the prescribing physician. Clinical questions go to nursing staff. Urgent symptoms are escalated to the on-call provider. Your team works through a prioritized inbox instead of a chaotic voicemail queue.
Real-Time Staff Dashboard
Instead of voicemails, sticky notes, and EMR inbox chaos, your staff gets a real-time dashboard of patient requests sorted by priority, type, and timestamp. Providers can approve refills, respond to clinical questions, and close out requests directly from the dashboard — 50% faster than traditional EMR documentation workflows.
Schedule My Patient
Patients can self-schedule appointments in under 40 seconds through a phone-based workflow — no patient portal login required. This eliminates the back-and-forth phone calls that consume front desk time and gives patients instant access to appointment booking any time of day or night.
Automatic EHR Documentation
Every interaction — the call, the transcription, the categorization, the routing, and the provider response — is logged automatically in your EHR with timestamps. No manual charting. No sticky notes. No “I think the patient called last Tuesday.” This is documentation that protects your practice from malpractice claims and satisfies regulatory requirements.
Part of our comprehensive medical answering service platform.
Deep EHR Integration
CallMyDoc connects directly to your electronic health record system. When a patient calls, the system pulls their chart, verifies their identity, and logs every interaction back into the record automatically.
On the athenahealth Marketplace — certified integration with direct data exchange.
EHR integration is the difference between a software platform and a glorified voicemail system. When CallMyDoc connects to your EHR, every patient call becomes a structured, documented clinical interaction rather than a loose message that someone has to manually transcribe and file.
Providers see patient requests in context — with the patient’s chart, recent visits, medication list, and communication history all accessible from the same interface. This means a refill request comes with the prescribing context. A clinical question comes with the relevant medical history. A scheduling request comes with the patient’s appointment history.
For practices running athenahealth, the integration is pre-built and certified. For Altera TouchWorks, eClinicalWorks, and Veradigm Professional environments, CallMyDoc provides direct data exchange that eliminates manual entry. No more copying messages from an answering service email into your EHR.
Want to see how the software compares to traditional services? Read our guide to the best physician answering service features.
The Real Cost of Your Current Phone System
Consider what your practice spends today on phone management. A full-time front desk employee dedicated to phone calls costs $35,000–$50,000+ per year in salary and benefits. A traditional answering service charges per call or per minute, which means your costs spike unpredictably during high-volume periods.
But the biggest cost is not the service itself — it is the staff time consumed by manual phone workflows. When your nurses spend 30–50% of their day on the phone instead of with patients, you are paying clinical salaries for administrative work. When your front desk is overwhelmed, patients experience longer wait times, which hurts satisfaction scores and retention.
At Castle Hills Family Practice in San Antonio, implementing CallMyDoc resulted in a 50% reduction in phone workload. Staff who previously spent their entire day on the phone now handle patient requests from a structured dashboard in a fraction of the time. The practice processes 5,222 calls per month with the same staff they had before — but now those staff members actually have time for patient care.
CallMyDoc operates on a flat-rate model with no per-call charges. No setup fees. No long-term contracts. No termination penalties. Your cost is the same whether you handle 500 calls or 5,000 calls in a month. For practices processing thousands of calls monthly, the savings compared to additional staff hires are substantial.
The return on investment calculation is straightforward. If your practice misses 10 new patient calls per week and each new patient generates $250–$600 in first-visit revenue, you are leaving $2,500–$6,000 per week on the table — potentially $130,000–$312,000 per year. Add in the revenue from retained patients who would have left due to poor phone experiences, and the software typically pays for itself within the first month.
Beyond direct revenue recovery, the software eliminates hidden costs: overtime pay for staff handling after-hours callbacks, temporary workers during high-volume periods, and the recruitment and training costs when burned-out front desk employees leave. When you factor in all of these costs, most practices find that answering service software is not an expense — it is a revenue-positive investment.
Explore how automated medical answering services deliver these cost savings at scale.
Built-In Analytics and Practice Intelligence
CallMyDoc is not just an answering system — it is a data platform that gives practice administrators visibility into patient communication patterns they have never had before.
KPI Dashboard
Track call volume, response time, resolution rates, and staff efficiency in real-time. See which days and hours generate the most calls. Identify bottlenecks in your communication workflow. At Millennium Physician Group, administrators use 1,354 dashboards to monitor performance across 200+ locations — each with department-level visibility into call patterns and resolution metrics.
Call Volume Forecasting
Understanding your call patterns helps you staff appropriately. The software tracks hourly, daily, and seasonal volume trends so you can anticipate Monday morning rushes, flu season spikes, and post-holiday surges. This data is valuable whether you are a 2-provider clinic planning front desk coverage or a multi-site enterprise managing hundreds of staff members.
Response Time Tracking
How quickly do your providers respond to patient requests? The software measures time-to-response and time-to-resolution for every request type, provider, and department. At Millennium Physician Group, 52.1% of business-hours requests are resolved within 1.8 hours. This visibility helps administrators identify providers or departments that may need additional support.
Patient Communication Audit Trail
Every call, every routing decision, every provider response, and every resolution is logged with timestamps. This creates a complete audit trail for regulatory compliance, quality improvement, and malpractice protection. No more reconstructing what happened from memory or sticky notes.
Real Results: Castle Hills Family Practice
2 offices in San Antonio, TX. 5,222 monthly calls processed. 50% reduction in phone workload for staff. 1,938 unique patients served in just 90 days. The software handles scheduling, refills, clinical routing, and after-hours triage — all from a single platform that integrates directly with their EHR.
See what CallMyDoc can do for your practice →See How This Works in a Real Practice
Watch a 30-second demo showing exactly how CallMyDoc handles real patient calls.
What Medical Practices Say
Real feedback from practices that switched to CallMyDoc
We were constantly being pulled away from patients by endless refill calls. CallMyDoc gave us healthcare-aware automation that actually understands clinical workflows.
Clinical Operations Lead
Hudson Headwaters Health Network
68.1% of calls auto-handled across 89 offices
We were operating like a call center without the tools of one. Our nurses spent hours on phones instead of with patients.
Clinic Operations Manager
Millennium Physician Group
34,492 monthly calls across 1,354 dashboards
Our phones were ringing nonstop. We needed a system that could triage, route, and document automatically so we could focus on patients instead of phones.
Practice Manager
ThinkMedFirst
21,000 monthly calls across 187 dashboards
See the Software Behind 26 Million Patient Calls
In a 30-second demo, you will see the dashboard, the routing engine, the EHR integration, and the real-time call workflow that powers medical practices across 38 states.
- Live dashboard walkthrough
- EHR integration demonstration
- Call routing and categorization preview
- Staff workload comparison analysis
- Implementation and onboarding overview
No setup fees. No long-term contracts. 30-day trial available.
Or call us directly: 1-877-404-4154
CallMyDoc™ emerges as the leading AI communication suite transforming how healthcare practices handle patient access, scheduling, and after-hours care.
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