AI Phone Automation Built for Urology Practices.

Why Urology Practices Need More Than an Answering Service

Urology practices handle a unique blend of surgical follow-ups, cancer care, and chronic disease management — and the phone volume reflects it. Post-prostatectomy patients calling about catheter issues at midnight. Patients with gross hematuria deciding between the ER and waiting until morning. Kidney stone patients in acute colic needing triage guidance. Patients anxiously calling about elevated PSA results. BPH patients needing medication adjustments. Oncology patients on active surveillance needing lab result callbacks. Traditional answering services take a message. They can't distinguish a post-TURP patient with clot retention from someone with mild irritative voiding symptoms. They don't know the caller had a cystoscopy yesterday and that the blood they're seeing may be expected. CallMyDoc delivers full clinical context — surgical history, pathology results, current medications, and recent labs — so your team triages every call with the data that matters.

The Urology After-Hours Problem

Urology after-hours calls span a wide clinical spectrum — from true surgical emergencies to routine management questions. A patient with acute urinary retention who can't void at all. A post-prostatectomy patient reporting heavy bleeding through their catheter. A kidney stone patient with intractable pain, nausea, and fever suggesting an infected stone — a urological emergency. A patient with testicular torsion symptoms. Meanwhile, other patients call about routine catheter care questions, mild post-procedure discomfort, medication refills for tamsulosin or finasteride, and follow-up scheduling. Your answering service relays all of these as "urology patient, wants callback" with no clinical differentiation. Without knowing the patient's surgical history, current catheter status, or recent procedures, the on-call urologist treats every call as potentially urgent — leading to burnout, unnecessary ER referrals, and slower response to genuine emergencies.

How CallMyDoc Handles Urology Calls

CallMyDoc identifies each patient by date of birth, matches them to their chart in your EHR, and delivers the full clinical picture to the on-call provider — surgical history, procedure dates, catheter status, current medications, pathology results, PSA trends, and a verbatim transcript of the patient's call. The system categorizes every call — post-surgical concern, acute urological emergency, catheter issue, hematuria report, stone episode, medication refill, lab result inquiry, oncology follow-up, and routine scheduling — and routes each to the right person based on urgency and on-call schedule. True emergencies reach the urologist in minutes. Routine calls are documented with complete context for morning follow-up.

Urologic Oncology Support

Prostate cancer, bladder cancer, kidney cancer, and testicular cancer patients generate frequent calls — PSA result inquiries, biopsy result callbacks, treatment side effect management, active surveillance scheduling, and new symptom reports. CallMyDoc captures these with the patient's full oncology context — diagnosis, Gleason score or staging, treatment history (surgery, radiation, immunotherapy, hormonal therapy), PSA trends, and surveillance schedule. Patients calling about elevated PSA or new symptoms are flagged with their baseline values and treatment history so providers can prioritize callbacks appropriately. Biopsy result inquiries are managed the same way as in other surgical specialties — documented, flagged when ready, and batched for efficient callbacks.

Kidney Stone Management

Kidney stone patients call in acute distress — severe flank pain, nausea, hematuria, and uncertainty about whether to go to the ER. CallMyDoc captures these calls with the patient's stone history — prior episodes, stone composition if known, recent imaging, current stent status, and medication regimen. The AI flags high-risk presentations — fever with obstruction (suggesting infected stone requiring emergency intervention), anuria, or intractable pain unresponsive to prescribed medications — for immediate provider escalation. Patients with known stones on conservative management are documented with full context so the on-call provider can make an informed decision about ER referral versus continued home management.

43-Language Translation

Describing urological symptoms requires precise and often sensitive language — "I can't urinate at all and my bladder feels full," "there's blood in my urine and large clots," "I have severe pain on my right side that comes in waves." Many patients find these symptoms difficult to describe even in their native language. CallMyDoc provides real-time translation across 43 languages, converting patient speech to English for providers and transcribing responses back in the caller's language. No interpreter lines. No delays. No additional charges. Accurate symptom capture across language barriers is critical when triaging between a urological emergency and a routine concern.

Trusted Across 38 States — 26 Million Calls and Counting

From solo urologists to large multi-site urology groups, CallMyDoc is the clinical communication platform practices trust. Over 26 million patient calls processed across 38 states with zero lost calls and zero data breaches. HIPAA-compliant from day one, with BAAs, SOC 2 compliance, and end-to-end encryption on every interaction. When patients trust you with some of the most sensitive aspects of their health, you need infrastructure that handles every call with professionalism, accuracy, and complete confidentiality.

CallMyDoc for Urology

Prescribed by doctors, for doctors.