The Medical Answering Service That Never Misses a Call.
AI-powered call handling trusted by 4,000+ practices across 38 states.
Medical Answering Service for Doctors That Documents Every Patient Call Automatically
Stop missed calls, voicemail backlogs, and front desk overload. CallMyDoc captures, categorizes, and routes every patient call to the right staff member instantly — with full documentation in your EHR.
Trusted by practices from 2-provider clinics to 1,354-location enterprises
What Happens When a Patient Calls Your Office and No One Picks Up?
Every unanswered call costs your practice revenue, patient trust, and staff time. Here is what most medical practices deal with every day.
Missed Revenue from Missed Calls
The average new patient appointment generates $250–$600 in revenue. When your front desk is busy with in-office patients, every call that rolls to voicemail is a potential appointment — and revenue — that walks out the door to a competitor. Practices with high call volumes report 20–30% of inbound calls going unanswered during peak hours.
Voicemail Overload and Message Chaos
Your staff arrives to 30, 50, or 100+ voicemails every morning. They spend the first two hours of the day transcribing messages, deciphering garbled recordings, and playing phone tag with patients. Critical refill requests and urgent symptoms get buried under routine scheduling calls. Voicemail is not documentation — it is a liability waiting to happen.
Staff Interruptions and Burnout
Your nurses and medical assistants are constantly pulled away from patient care to answer phones. Studies show that 30–50% of medical practice staff time is consumed by inbound calls, appointment coordination, and phone-based follow-ups. This creates burnout, turnover, and a practice that feels more like a call center than a medical office. When your staff is drowning in calls, patients in the waiting room feel it too.
After-Hours Gaps in Patient Care
When your office closes at 5 PM, patient needs do not stop. Parents call about sick children. Post-surgical patients have questions about their recovery. Elderly patients need medication guidance. Traditional answering services take a message and promise a callback — but 51.9% of patient calls happen outside business hours (Castle Hills Family Practice data). Without a system that triages and routes these calls intelligently, your on-call providers are flying blind.
Zero Documentation of Phone Interactions
When a patient calls to report chest pain and gets a callback two hours later, was that interaction documented? With traditional phone systems and answering services, there is no audit trail, no timestamp, and no proof of clinical communication. This creates malpractice exposure, regulatory risk, and gaps in the patient record. If it is not documented, it did not happen — and in healthcare, that can have serious consequences.
If any of these sound familiar, your practice is not alone. See how a dedicated doctors answering service eliminates these problems.
How Our AI Medical Answering System Works
CallMyDoc is not a call center with operators reading scripts. It is an intelligent call automation platform that identifies patients, understands their needs, and routes every interaction to the right person — with complete documentation.
Patient Calls Your Office
A patient dials your practice number — during office hours, after hours, weekends, or holidays. The call is answered instantly. No hold music. No busy signals. No voicemail. CallMyDoc uses a non-blocking architecture that makes it physically impossible for a patient to get a busy signal, regardless of how many calls come in simultaneously. Your practice handles 400,000+ calls per month across the platform without a single dropped connection.
AI Identifies the Patient
The system identifies the caller by date of birth and matches them to their patient chart in your EHR. This is not generic message-taking — CallMyDoc knows who is calling, their medical history, their provider, and their recent appointments. This context enables intelligent routing that a traditional answering service simply cannot provide.
Intent Is Identified
The AI determines what the patient needs: appointment scheduling, prescription refill, clinical question, urgent symptom report, test results, referral request, or general inquiry. CallMyDoc categorizes calls into 12 distinct request types, so every interaction is classified correctly from the start. No more deciphering vague voicemail messages or misrouted callbacks.
Call Is Categorized and Prioritized
Based on the request type, the system assigns priority. Urgent clinical concerns are escalated immediately. Routine scheduling requests are queued for the front desk. Refill requests go directly to the prescribing provider. This structured categorization means your staff works through an organized inbox of prioritized patient requests instead of a chaotic pile of voicemails.
Routed to the Right Staff Member
The request is delivered to the correct person: front desk for scheduling, nursing staff for clinical triage, the on-call provider for urgent after-hours calls, or the billing department for insurance questions. No more playing telephone across departments. At Hudson Headwaters Health Network (89 offices across New York), 68.1% of business-hour calls are handled automatically without any staff intervention at all.
Fully Documented in Your EHR
Every interaction — the call, the transcription, the categorization, the routing, and the provider response — is logged automatically with timestamps. Your EHR has a complete record of every patient communication. No manual charting. No sticky notes. No "I think the patient called last Tuesday." This is documentation that protects your practice from malpractice claims and satisfies regulatory requirements.
Real Results: Hudson Headwaters Health Network
89 offices across New York. 7,532 monthly calls processed. 68.1% of business-hour calls handled automatically — freeing nursing staff to return to bedside care instead of answering phones. After-hours calls handled 3x faster than their previous system.
Learn about automated medical answering →How Much Are Missed Calls Costing Your Practice?
CallMyDoc does not just answer phones — it transforms how your practice operates. Here are the measurable outcomes from real medical practices using the platform.
After-hours calls reach the on-call provider 70% faster because the system delivers a complete patient summary — no callback chain, no message relay through an operator.
Patients self-schedule appointments in under 40 seconds through Schedule My Patient — no portal login required. Staff process the remaining requests from an organized queue instead of live phone calls.
Automated dual reminders (7-day and 1-day) via voice, text, and email reduce no-show rates by up to 40%. Patients confirm or reschedule without calling your office.
Castle Hills Family Practice cut their phone workload in half. Staff who previously spent their entire day on the phone now handle patient requests from a structured dashboard in a fraction of the time.
The Real Cost of Your Current System
Consider what your practice spends today on phone management. A full-time front desk employee dedicated to phone calls costs $35,000–$50,000+ per year in salary and benefits. A traditional answering service charges per call or per minute, which means your costs spike unpredictably during flu season, after a recall notice, or any time call volume increases.
CallMyDoc operates on a flat-rate model with no per-call charges. There are no setup fees, no long-term contracts, and no termination penalties. Your cost is the same whether you handle 500 calls or 5,000 calls in a month. For practices processing thousands of calls monthly, the savings compared to traditional answering services or additional staff hires are substantial.
More importantly, the revenue you recover from answered calls — new patient appointments, retained existing patients, completed refill requests — typically far exceeds the platform cost within the first month.
Real Results: Castle Hills Family Practice
2 offices in San Antonio, TX. 5,222 monthly calls processed. 50% reduction in phone workload for staff. 1,938 unique patients served in just 90 days. 51.9% of calls came in after business hours — all documented and routed automatically.
See what CallMyDoc can do for your practice →More Than an Answering Service — A Workflow Automation Platform
Traditional answering services take messages. CallMyDoc automates your entire patient communication workflow — from the moment a call comes in to the moment it is resolved and documented in your EHR.
Deep EHR Integration
CallMyDoc connects directly to your electronic health record system. When a patient calls, the system pulls their chart, verifies their identity, and logs every interaction back into the record automatically. No double-entry. No copy-paste from a message pad. No lost information between systems.
On the athenahealth Marketplace — certified integration with direct data exchange.
Structured Message Routing
Every patient request is categorized into one of 12 request types and routed to the appropriate department or provider. Scheduling requests go to the front desk. Refill requests go to the prescribing physician. Clinical questions go to the nursing staff. Urgent symptoms are escalated to the on-call provider. Your team works through a prioritized, organized inbox instead of a pile of sticky notes and voicemails.
Inbox Management That Actually Works
Instead of voicemails that pile up and get lost, CallMyDoc gives your staff a real-time dashboard of patient requests sorted by priority, type, and timestamp. Staff can see at a glance what needs attention now versus what can wait. Providers can approve refills, respond to clinical questions, and close out requests directly from the dashboard — 50% faster than traditional EMR documentation workflows.
Multi-Department Coordination
For practices with multiple departments, locations, or provider groups, CallMyDoc handles complex routing rules that traditional answering services cannot. Calls can be routed by department, provider, specialty, urgency level, time of day, or any combination. See how doctors and nurses coordinate through a shared answering platform.
Enterprise Scale: Millennium Physician Group
200+ locations across Florida. 900+ providers. 1,354 dashboards. 34,492 monthly calls processed with 4.1M+ total calls handled to date. 52.1% of business-hours requests resolved within 1.8 hours. This is what workflow automation looks like at enterprise scale.
Explore the software behind it →24/7 Coverage for After-Hours, Weekends, and Peak Call Times
Patient needs do not follow a 9-to-5 schedule. Neither does CallMyDoc. Every call is answered, triaged, and documented around the clock — with the same intelligence and workflow automation as during business hours.
Evening and Night Coverage
When your office closes, CallMyDoc takes over seamlessly. Patients calling with urgent symptoms at 9 PM get the same intelligent triage as a 10 AM caller. The system identifies the patient, determines urgency, and routes critical calls to the on-call provider with a complete patient summary on their mobile device — so the provider can make informed decisions without logging into the EHR. Non-urgent requests are queued for the next business day with full documentation.
Weekend and Holiday Coverage
Weekends and holidays generate some of the most anxious patient calls — parents with sick children, post-surgical patients with unexpected symptoms, elderly patients who cannot reach their pharmacy. CallMyDoc handles these calls with the same structured workflow as weekday calls. On-call providers manage calls 3x faster because they receive context-rich summaries instead of garbled relay messages from a call center operator.
Lunch-Hour and Overflow
Many practices experience their highest call volume during the exact hours when staff availability drops — lunch breaks, shift changes, and Monday mornings. CallMyDoc absorbs overflow calls automatically with zero hold time and zero busy signals. Your patients never know the difference between a call answered at 10 AM and one answered at 12:15 PM during the lunch rush.
On-Call Scheduling Built In
CallMyDoc includes a built-in rotating on-call schedule with multi-department support. When a provider is on call, the system knows exactly who to route urgent calls to — no manual updates, no outdated call sheets, no middle-of-the-night confusion about who is covering. Emergency communications and critical results are delivered via paging with confirmation tracking.
Explore our full physician after-hours call center capabilities.
How CallMyDoc Compares to Traditional Medical Answering Services
Traditional answering services were built for a world before smartphones, EHRs, and AI. Here is how they stack up against a modern medical communication platform.
| Feature | Traditional Answering Service | CallMyDoc |
|---|---|---|
| 24/7 Call Answering | ✓ Yes (human operators) | ✓ Yes (AI-powered, instant) |
| Patient Identification | ✗ Asks name only | ✓ Auto-ID by DOB + chart match |
| Call Intent Recognition | ✗ Basic message relay | ✓ 12 request types, auto-categorized |
| Intelligent Call Routing | ~ Limited (follows scripts) | ✓ AI routes by department, urgency, provider |
| EHR Documentation | ✗ Manual entry required | ✓ Automatic with timestamps |
| Patient Self-Scheduling | ✗ Not available | ✓ Under 40 seconds, no portal |
| Multi-Language Support | ~ Spanish only (most services) | ✓ 43 languages, real-time translation |
| HIPAA + SOC 2 | ~ HIPAA only (most) | ✓ HIPAA + SOC 2 certified |
| Hold Time / Busy Signals | ✗ Common during peak hours | ✓ Zero — non-blocking architecture |
| Pricing Model | ✗ Per-call or per-minute | ✓ Flat rate, no surprises |
Want to evaluate your options? Read our guide to choosing the best physician answering service for your practice.
What Medical Practices Say
Real feedback from practices that switched to CallMyDoc
Our nurses were buried under refills, messages, and voicemails. Now they spend their time with patients, not on the phone.
Nurse Coordinator
Castle Hills Family Practice
50% reduction in phone workload
We were constantly being pulled away from patients by endless refill calls. CallMyDoc gave us healthcare-aware automation that actually understands clinical workflows.
Clinical Operations Lead
Hudson Headwaters Health Network
68.1% of calls auto-handled across 89 offices
Our phones were ringing nonstop. We needed a system that could triage, route, and document automatically so we could focus on patients instead of phones.
Practice Manager
ThinkMedFirst
21,000 monthly calls across 187 dashboards
See How CallMyDoc Handles Real Patient Calls
In a 30-second demo, you will see exactly how CallMyDoc answers a patient call, identifies the caller, categorizes the request, routes it to the right staff member, and documents everything in the EHR. No scripts. No sales pitch. Just the platform doing what it does for 26 million+ patient calls and counting.
- Live workflow demonstration with your specialty
- Practice-specific call scenarios (scheduling, refills, urgent triage)
- Staff routing and dashboard walkthrough
- Real call automation preview with actual patient interactions
- EHR integration and documentation demo
No setup fees. No long-term contracts. 30-day trial available.
Or call us directly: 1-877-404-4154
CallMyDoc™ emerges as the leading AI communication suite transforming how healthcare practices handle patient access, scheduling, and after-hours care.
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