Clinical Communication Infrastructure for Ambulatory Practices
47% of Patient Calls Auto-Resolved. Every One in Your EHR.
One platform replaces voicemail, answering services, manual callbacks, paper message slips, and outsourced call centers. 47% of patient calls auto-resolved. 11-minute urgent median. Every call documented in athenahealth, Veradigm, or Altera TouchWorks — automatically.
Built for Every Practice Size · Solo practices to 1,500-provider groups · athenahealth, Veradigm, Altera TouchWorks
✓ 30-day free trial · No setup fees · Live in 7 days · Or call 310-861-3922
47% Auto-Resolved · 11-Min Urgent Median · 24/7.
CallMyDoc answers every patient call in 3 rings, identifies them by name and DOB, triages the request, and writes every interaction back to the chart in athenahealth, Veradigm, or Altera TouchWorks — automatically.
See It Live — Book a demo →One Platform Replaces Six Fragmented Workarounds.
CallMyDoc™ is the clinical communication infrastructure that connects patients, providers, and staff — replacing the fragmented combination of voicemail, outsourced answering services, manual callbacks, paper message slips, IVR phone trees, and outsourced call centers that most ambulatory practices still rely on today.
When a patient calls your practice — whether it’s 2pm Tuesday or 11pm Sunday — CallMyDoc answers immediately. Verifies the patient by name and date of birth. Pulls their chart. Triages the request. And takes the appropriate action: resolving routine calls autonomously, alerting the right provider with full context, or routing to the right staff member with a structured summary already prepared.
No call unanswered. No message lost. Every interaction documented as a structured EMR encounter — with zero staff re-entry. Built over 10 years across 27M+ real patient calls.
Phones Are the Biggest Unmeasured Workload in Ambulatory Medicine.
The average ambulatory practice receives hundreds of calls a day. Here’s what typically happens to them:
Calls go to voicemail and pile up.
Staff spend 2–3 hours per day listening to voicemails, manually transcribing messages, looking up patient charts, and routing calls. Urgent messages sit in the queue alongside refill requests. Nothing is prioritized.
After-hours answering services leave providers blind.
Traditional answering services take a name and number. The on-call provider calls back a stranger with no chart, no context, and no documentation. Response times average 45–90 minutes. Nothing is written back to the chart afterward. Liability exposure is significant.
Nothing is documented or defensible.
When a malpractice claim is filed months after an after-hours call, the practice often has no record of what was said, what action was taken, or whether the call happened. A paper message pad is not a medical record.
AI When It Helps. Touchtone When It Matters.
Other platforms force every patient into a 100% AI experience. Patients hate that — especially the elderly, the stressed, and anyone in a hurry. CallMyDoc is hybrid by design.
AI when it helps.
Identifies the patient, captures the reason for the call, routes to the right place, and writes the chart note — automatically.
Touchtone when it matters.
“Press 1 for appointments. Press 2 for refills.” Universal access. No app, no portal, no voice-recognition failures, no learning curve.
Human escalation, by design.
For emotional cases, clinical nuance, or anything the AI shouldn’t handle alone — the call routes to a human with full chart context already attached.
Most one-star reviews happen before the patient ever sees the doctor — when they can’t reach the practice. CallMyDoc removes that risk. 47% of calls auto-resolve. The other 53% reach a human faster, with chart context already attached.
Early Pioneers in Clinical AI — Three Years Live with Our Largest Deployments.
CallMyDoc has been answering real patient calls in real practices since 2023 — including multi-state physician groups serving thousands of providers, running CallMyDoc daily. Most “AI receptionist” vendors only launched in the last 12–18 months. We’ve been refining ours for three years on live clinical traffic, in the real edge cases the demos never show.
The Platform Across Every Patient-Call Workflow.
One platform. Seven use cases. Click into the one that matches your most painful workflow.
Daytime Call Management
AI receptionist for business hours. Handles scheduling, refills, reminders, FAQs — never rings the front desk.
Explore ›After-Hours Answering
24/7 coverage with patient identification, chart context, and one-tap callback. 11-minute urgent median.
Explore ›Medical Answering Service
The only medical answering service that writes every call directly to the patient chart in your EMR.
Explore ›Replace Your Call Center
Replace outsourced medical call centers. Flat-rate pricing, no per-call charges, agents only handle exceptions.
Explore ›Provider Paging & Critical Results
STAT pages, critical lab/imaging delivery, acknowledgment-required workflows — all documented in the chart.
Explore ›Patient Self-Scheduling
ScheduleMyPatient™. Patients book in 40 seconds by phone — no portal, no app. 40% fewer no-shows.
Explore ›Appointment Reminders
Two-wave reminders via text, email, and voice in 43 languages — with EMR write-back for every confirmation.
Explore ›Call Analytics & Benchmarking
Live dashboards of your call data plus peer benchmarks across 297 practices in the network.
Explore ›How the Platform Works.
Three workflows. One patient communication platform. Every patient touchpoint covered.
Patient Calls In
- Answered immediately — no hold, no voicemail
- Identity verified by DOB and name
- Reason captured through guided questions
- Urgency triaged automatically
- Action taken: escalate, resolve, or route
Provider Gets Context
- Push notification with full patient summary
- Call transcript + EHR chart context included
- One-tap callback, refill, or task assignment
- All actions sync to EHR in real time
- Median 11-min response for urgent after-hours
Everything Documented
- Every call logged as structured encounter note
- Transcript, triage summary, and outcome recorded
- Timestamps and provider responses captured
- Searchable audit trail for every interaction
- Zero staff re-entry required
Want to see how the platform maps to your real call mix?
Book a demo →Built to Scale from 1 Provider to 1,500.
CallMyDoc handles solo practices and 200+ location enterprise health systems on the same platform — no separate enterprise tier, no different product.
Solo & Small Practices
A single-provider practice eliminates after-hours disruptions entirely. Routine calls handled automatically. The physician only gets contacted for genuine clinical needs — with the patient’s chart already on their phone.
See: Castle Hills Family Practice — 50% phone workload reduction
Mid-Size Groups & Networks
Multi-location groups standardize call handling across all sites — same triage rules, same documentation, same provider experience regardless of which location the patient called. Nursing staff return to clinical care.
See: Hudson Headwaters — 89 offices, 47% automated resolution
Large Health Systems
Our largest deployment — a 1,500-provider, 200+ location physician group — manages 34,000+ calls/month through CallMyDoc, with 1,354 dashboards giving administrators visibility across the entire network.
EHR Integration: Read & Write in Real Time.
Most communication tools sit outside the EHR and require staff to manually copy information back and forth. CallMyDoc is different. For athenahealth, Veradigm Professional, and Altera TouchWorks practices, the integration is bidirectional and real-time:
Reads from EHR
- Patient demographics & insurance
- Active medications & allergies
- Recent visit notes & diagnoses
- Lab & imaging results
- Appointment history
Writes to EHR
- Structured encounter notes
- Call transcripts & summaries
- Provider responses & actions
- Prescription refill requests
- Task assignments & follow-ups
athenahealth practices get the deepest bidirectional experience via the native scheduling and clinical API. Veradigm and Altera integrations are live and in active feature parity development.
HIPAA Compliance & Patient Safety, by Design.
CallMyDoc was built with clinical safety and regulatory compliance as foundational requirements — not add-ons.
Emergency Detection
Life-threatening keywords trigger immediate 911/988 routing. No queue, no delay.
Controlled Substance Guard
Controlled substance requests are flagged and require licensed provider review before any action.
HIPAA Minimum Necessary
Only clinically necessary information is shared. Full access logging. BAA signed with every practice.
Zero Breaches
27M+ calls handled across 10 years. Zero HIPAA breaches. Zero lost calls.
Complete Audit Trail
Every call timestamped and logged. Defensible records for malpractice and regulatory audits.
43 Languages
Automatic language detection. Patients speak in their language; provider receives an English summary.
Frequently Asked Questions
How is this different from a medical answering service?
A traditional answering service takes a message and sends a text. CallMyDoc identifies the patient, pulls their chart, triages the reason for the call, resolves 47% of after-hours calls automatically, and delivers a fully documented clinical summary to the provider before they call back. An answering service leaves providers blind. CallMyDoc gives them everything they need before picking up the phone.
Do patients need to download an app?
No. Patients only need a telephone. They call your existing practice number, which forwards to CallMyDoc after hours (or routes through CallMyDoc during the day). The experience is a phone call — not an app, not a portal. Verification happens via date of birth and name, the same way it does when they call the pharmacy or their insurance company.
How long does setup take?
For most practices, setup takes less than one business day. No new hardware, no new phone lines. For athenahealth practices, the EHR integration is configured during onboarding and goes live the same day. Your practice number stays the same — CallMyDoc activates via call forwarding rules you already have access to.
What size practices does CallMyDoc work for?
Solo practices to 1,500-provider health systems — all on the same platform. A solo OB/GYN practice and our largest deployment (a 1,500-provider, 200+ location physician group handling 34,000+ calls/month) both run on the same CallMyDoc infrastructure. The platform scales without a different product tier or a separate contract.
Is there a long-term commitment?
No. CallMyDoc offers a 30-day free trial. Month-to-month billing after that. No setup fees, no long-term contract. Most practices see measurable results within the first two weeks — reduced after-hours interruptions, lower staff call volume, and complete documentation for every interaction.
See the Platform on Your Real Call Mix.
In a live demo we’ll walk you through how CallMyDoc maps to your practice size, specialty, and EHR — using your real call patterns if you’d like. 30-day trial. No setup fees. Live in 7 days.
Book a demo →30-Day Free Trial · No Credit Card · 10 Years Trusted by Physicians
See Real Results from Practices Like Yours
ThinkMedFirst21,000+ calls/mo, 187 dashboards →Large Multi-Site Group
34,492 calls/mo, 1,354 dashboards →
Explore by Specialty
CallMyDoc™ emerges as the leading AI communication suite transforming how healthcare practices handle patient access, scheduling, and after-hours care. For implementation details, read our guide on conversational AI for clinical communication.
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