Never Miss a Call from Your Ophthalmology Patients Again

Surgical Follow-Up & Pre-Op Coordination

Ophthalmology practices perform high volumes of procedures — cataract extractions, LASIK, retinal detachments, glaucoma surgeries — each requiring careful pre-operative preparation and post-operative monitoring. CallMyDoc automates the communication workflow for the entire surgical journey.

• Pre-op instruction delivery — Automated calls confirming surgery dates, medication drop schedules, fasting requirements, and transportation arrangements
• Post-cataract follow-up — Day-1 and week-1 symptom checks are documented and routed to the surgeon, flagging concerning symptoms (sudden pain, vision decrease, excessive redness) for urgent callback
• LASIK and refractive surgery — Post-procedure dryness, halos, and visual acuity concerns are triaged with appropriate urgency levels
• Retinal surgery monitoring — Gas bubble positioning instructions, activity restrictions, and follow-up scheduling for vitrectomy and scleral buckle patients

With CallMyDoc managing surgical communication, ophthalmologists can focus on operating — not on phone calls about drop schedules and appointment confirmations.

Intravitreal Injection Scheduling & Retina Management

Retinal conditions like wet AMD, diabetic macular edema, and retinal vein occlusion require regular intravitreal injections on strict schedules. Missing an injection can mean irreversible vision loss. CallMyDoc ensures no patient falls behind on treatment.

• Injection scheduling — Patients can confirm or reschedule anti-VEGF injection appointments (Eylea, Lucentis, Avastin) without waiting on hold
• Treatment reminders — Automated dual reminders (7-day and 1-day) reduce no-shows for injection appointments that directly impact visual outcomes
• Post-injection symptom triage — Floaters, vision changes, eye pain, and redness after injections are triaged with clinical urgency protocols
• OCT and imaging coordination — Follow-up imaging appointments are scheduled alongside injection visits, optimizing patient time and clinical workflow

For retina patients, consistent treatment is the difference between maintaining vision and losing it. CallMyDoc's scheduling automation keeps every patient on their treatment protocol.

Glaucoma & Chronic Eye Disease Management

Glaucoma management depends on medication adherence, IOP monitoring, and regular visual field testing. CallMyDoc supports the ongoing communication needs of chronic eye disease patients.

• Glaucoma drop refills — Prostaglandin analogs, beta-blockers, alpha-agonists, and combination drop refill requests are processed with prescription history and formulary context
• IOP monitoring follow-up — Post-procedure IOP checks (after SLT, iStent, trabeculectomy) are scheduled and confirmed automatically
• Visual field testing coordination — Automated scheduling for Humphrey visual field tests and OCT imaging at appropriate intervals
• Dry eye management — Restasis, Xiidra, and preservative-free tear refill requests, punctal plug follow-ups, and symptom tracking

CallMyDoc ensures chronic eye disease patients stay on their medication regimen and follow-up schedule — protecting vision through consistent communication.

Ocular Urgency Triage & After-Hours Coverage

Eye emergencies demand immediate assessment — sudden vision loss, chemical exposure, penetrating injuries, retinal detachment symptoms, and acute angle-closure glaucoma can result in permanent vision loss without rapid intervention. CallMyDoc's urgency protocols ensure these calls reach providers immediately.

• Sudden vision loss — Any report of acute, painless, or painful vision loss triggers immediate on-call ophthalmologist notification with symptom details
• Chemical exposure — Acid or alkali splash calls are triaged with immediate irrigation instructions while simultaneously reaching the on-call provider
• Retinal detachment symptoms — New floaters, flashes, and curtain-like vision loss are flagged as urgent with routing to the retinal specialist
• Acute angle-closure glaucoma — Severe eye pain with nausea, halos, and vision changes trigger immediate escalation

With 26 million+ patient calls handled and zero lost calls, CallMyDoc gives ophthalmology practices confidence that every urgent eye call gets the immediate attention it demands.

Eye emergencies don't wait for office hours. A patient with sudden flashes and floaters at 10 PM may be experiencing a retinal detachment. A weekend chemical splash needs immediate triage. Post-surgical complications can arise at any hour.

CallMyDoc provides 24/7/365 intelligent call handling specifically configured for ophthalmology workflows:

• On-call routing — Urgent calls reach the covering ophthalmologist within minutes, with patient context including surgical history, current medications, and recent procedures
• Sub-specialty routing — Retina emergencies route to the retinal specialist, corneal emergencies to the cornea specialist, and glaucoma crises to the glaucoma specialist
• 43-language support — Real-time translation ensures every patient can describe their eye symptoms accurately, critical for correct triage
• Complete documentation — Every after-hours interaction is logged in the EHR with timestamps, creating seamless morning handoff and malpractice-grade documentation