Provider Paging & Critical Result Delivery
How Practices Safely Page Providers and Deliver Time-Sensitive Results
Purpose of This Document
This document explains how CallMyDoc™ is used to page providers and deliver time-sensitive clinical information—such as urgent messages and allergy test results—without relying on ad-hoc phone calls, text messages, or manual escalation.
Why Paging Still Matters in Healthcare
Despite modern EHRs, practices still rely on paging for urgent provider communication, critical test results, and time-sensitive patient issues. Traditional paging methods lack documentation, prioritization, and auditability.
What CallMyDoc Replaces
CallMyDoc replaces manual phone calls to providers, text messages without audit trails, separate paging systems, and informal handoffs such as sticky notes or verbal communication.
Creating a Provider Page
From the CallMyDoc dashboard, staff can create a new session to page a provider, creating a structured and trackable communication thread instead of an undocumented interruption.
Paging a Provider About a Patient
Staff can search for the patient, select a callback number, enter a clear message, mark the page as urgent or routine, and select the provider or on-call clinician.
What the Provider Receives
When providers open the page, they see patient context, the full message, priority level, callback options, and a complete audit trail.
Sending Allergy Results and Lab Findings
Allergy results and lab findings are delivered through the same paging workflow, ensuring critical information is seen and acted on quickly.
Urgent vs Routine Results
Results can be marked as urgent for immediate provider attention or routine for review in the normal clinical workflow, preventing alert fatigue.
Documentation and Accountability
Every page is time-stamped, associated with the patient record, shows when the provider viewed it, and remains searchable for audits.
Why This Improves Patient Safety
CallMyDoc paging ensures no critical result is lost, removes reliance on memory or verbal relay, clarifies ownership of follow-up, and speeds provider response.
Operational Benefits
Reduced staff anxiety around escalation, fewer follow-up calls, consistent communication standards, and elimination of shadow paging systems.
Why CallMyDoc for Paging
CallMyDoc treats paging as a clinical workflow—not an interruption—bringing structure, visibility, and accountability to urgent communication.
Next Steps
Talk to the CallMyDoc™ team about configuring paging workflows for urgent messages, lab results, and provider communication.
CallMyDoc™
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