Never Miss a Call from Your Surgery Patients Again

Pre-operative communication is the single biggest call volume driver for ambulatory surgery centers — and the area where missed calls have the most costly consequences. A patient who doesn't receive NPO instructions, doesn't stop blood thinners, or doesn't arrange post-anesthesia transportation causes a same-day cancellation that wastes an entire surgical slot. CallMyDoc eliminates these costly cancellations by proactively delivering and confirming pre-op instructions through intelligent phone automation.

The AI calls patients at your preferred intervals before their scheduled procedure — typically 72 hours, 48 hours, and day-before — to deliver procedure-specific instructions: NPO timing, medication hold lists (anticoagulants, NSAIDs, diabetic medications), arrival time, required documents, and transportation arrangements. When patients call back with questions about their prep instructions, the AI provides accurate, procedure-specific answers and documents the interaction in your EHR. Patients who haven't confirmed their instructions are flagged for your nursing team to follow up personally.

Same-day surgery patients go home within hours of their procedure — but complications can develop over the following 24-72 hours. CallMyDoc conducts structured post-operative check-in calls at your prescribed intervals, asking about pain levels, bleeding, fever, nausea, and procedure-specific recovery milestones. These calls identify developing complications early, before they require emergency department visits that impact your ASC's quality metrics and CMS star ratings.

When patients call with post-op concerns — unexpected bleeding, increasing pain, signs of infection, or anesthesia-related symptoms — the AI triages based on time since procedure, procedure type, and symptom severity. A patient reporting fever and redness at an incision site 48 hours post-op gets immediate escalation to the surgeon, while a patient asking about normal bruising patterns receives reassurance and documented guidance. Every post-op interaction is recorded in your EHR, creating the complete follow-up documentation that CMS and accreditation bodies require.

ASCs coordinate schedules across multiple surgeons, anesthesiologists, and operating rooms — and patient calls about scheduling are constant. CallMyDoc manages surgical scheduling inquiries by integrating with your scheduling system, providing patients with accurate procedure dates, arrival times, and pre-op appointment availability. When a patient needs to reschedule, the AI identifies available surgical slots that match the surgeon's block time and procedure duration requirements.

For referring physician offices calling to schedule cases, CallMyDoc captures all required information — procedure type, patient demographics, insurance verification status, and clinical notes — and routes them to your scheduling coordinator with complete context. Same-day cancellation slots are immediately offered to patients on your waitlist, maximizing OR utilization and revenue. The system also manages the complex coordination of pre-op testing appointments, anesthesia clearance visits, and surgical consent meetings that must happen before the procedure date.

Anesthesia clearance is a critical pre-surgical gate — and incomplete medical history collection leads to day-of-surgery delays or cancellations. CallMyDoc conducts structured pre-anesthesia phone screenings that collect allergies, current medications, prior anesthesia reactions, airway concerns, cardiac history, and other risk factors identified by your anesthesiology team. Patients with flagged risk factors are automatically scheduled for in-person pre-anesthesia evaluations.

When patients call with anesthesia-related questions — concerns about being "put under," questions about which medications to take the morning of surgery, or anxiety about previous anesthesia experiences — the AI provides accurate, reassuring responses based on your anesthesiologists' approved messaging. For patients on complex medication regimens (MAOIs, anticoagulants, insulin), the system ensures specific hold-and-restart instructions are delivered and confirmed, documenting the patient's verbal acknowledgment in the chart.

Insurance verification and prior authorization are the administrative backbone of ASC operations — and the source of constant patient phone calls. CallMyDoc handles incoming insurance inquiries, providing patients with authorization status updates, estimated out-of-pocket costs, and required documentation lists. When a prior authorization is approved, the AI proactively notifies the patient and confirms their surgical date. When an authorization is denied or pending, the system routes the patient to your billing team with complete context.

For the pre-surgical financial counseling that many ASCs provide, CallMyDoc handles the initial call — collecting insurance information, explaining the facility fee versus professional fee structure, and scheduling financial counseling appointments for patients with high deductibles or complex coverage situations. The system reduces the burden on your front office team by answering the most common insurance questions (coverage verification, copay amounts, authorization timelines) automatically, only escalating complex cases to your billing specialists.

CallMyDoc integrates directly with your existing EHR — athenahealth, Veradigm Professional EHR, and Altera TouchWorks — so every patient interaction flows into the surgical chart. Pre-op instruction confirmations, anesthesia screening results, post-op check-in responses, and scheduling changes are all documented automatically, giving your surgical team a complete communication history without manual data entry.

The integration pulls real-time data from your EHR — surgical schedules, procedure types, surgeon preferences, patient medication lists, and allergy information — so the AI can provide accurate, patient-specific responses. When a patient calls asking about their upcoming procedure, the AI knows exactly which procedure they're scheduled for, which surgeon is performing it, and what specific prep instructions apply. This bidirectional data flow eliminates the information gaps that cause surgical delays and patient dissatisfaction.

After-Hours Coverage for Surgery Centers

Post-surgical complications don't wait for business hours. CallMyDoc provides intelligent after-hours coverage that triages every call — from expected post-op discomfort to urgent surgical complications — using your surgeons' clinical protocols. On-call physicians receive only the calls that require immediate attention, with complete surgical context and documented triage rationale.

Ready to Transform Your Surgery Center's Communication?

Join practices across 38 states using CallMyDoc to handle patient calls with clinical intelligence. See how AI phone automation works for ambulatory surgery centers.

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