Never Miss a Call from Your Plastic Surgery Patients Again

Consultation Scheduling & Patient Intake

Plastic surgery consultations represent significant revenue opportunities — every missed call could be a lost procedure. CallMyDoc ensures no prospective patient falls through the cracks while maintaining the premium experience your practice is known for.

• 24/7 consultation booking — Prospective patients can schedule consultations for procedures (rhinoplasty, breast augmentation, facelifts, body contouring) at any hour, not just during business hours
• Pre-consultation intake — Medical history, prior surgeries, medications, and procedure interests are collected before the visit, maximizing consultation efficiency
• Insurance vs. cosmetic routing — Calls are intelligently routed: reconstructive (insurance-based) inquiries to clinical coordinators, cosmetic inquiries to patient liaisons
• Follow-up automation — Patients who inquire but don't book are automatically followed up, recovering consultations that would otherwise be lost

With CallMyDoc capturing every inquiry 24/7, plastic surgery practices convert more consultations and eliminate the frustration of returning voicemails to prospects who've already booked elsewhere.

Post-Surgical Follow-Up & Recovery Management

The post-operative period generates the highest call volume in plastic surgery — patients need reassurance, drain management guidance, activity restriction reminders, and complication triage. CallMyDoc handles this efficiently while ensuring real concerns reach the surgeon.

• Drain management — Patients report drain output volumes via phone; the system documents readings and alerts the surgeon when output thresholds for drain removal are met
• Recovery milestone checks — Automated day-1, day-3, and week-1 post-op calls document healing progress, medication compliance, and any concerning symptoms
• Compression garment guidance — Instructions for garment care, wear schedules, and replacement timing for body contouring and liposuction patients
• Surgical site concerns — Swelling, bruising, and incision questions are triaged appropriately — normal recovery reassurance vs. urgent provider notification for hematoma, infection signs, or flap compromise

CallMyDoc gives post-surgical patients immediate access to guidance while filtering the 80% of calls that are normal recovery questions from the 20% that need surgeon attention.

Aesthetic Services & Med Spa Coordination

Many plastic surgery practices include med spa services — Botox, fillers, laser treatments, chemical peels, and skin care programs. CallMyDoc manages the scheduling and communication for both surgical and non-surgical services seamlessly.

• Treatment scheduling — Botox and filler appointments, laser sessions, and chemical peel bookings are scheduled with appropriate provider and room assignments
• Touch-up and maintenance reminders — Automated reminders for Botox refresh appointments (typically every 3-4 months), filler follow-ups, and skincare product refills
• Product inquiries — Questions about medical-grade skincare, post-procedure products, and treatment pricing are documented and routed to the appropriate staff
• Pre-treatment instructions — Automated delivery of preparation instructions (avoid blood thinners, sunscreen requirements, activity restrictions) before scheduled treatments

CallMyDoc keeps your med spa running at full capacity by ensuring every appointment is booked, confirmed, and followed up — maximizing revenue from non-surgical services.

Surgical Urgency Triage & After-Hours Coverage

Post-surgical emergencies in plastic surgery — hematoma, flap compromise, infection, anesthesia reactions — require immediate surgeon notification. CallMyDoc's urgency protocols ensure critical calls get through instantly while routine questions are documented for office-hours follow-up.

• Hematoma and bleeding — Rapid swelling, bleeding through dressings, or expanding bruising trigger immediate on-call surgeon notification with procedure details and timeline
• Infection signs — Fever, increasing redness, warmth, purulent drainage, and wound dehiscence are triaged with urgency scoring
• Flap and graft concerns — Color changes, temperature changes, and capillary refill concerns for free flap and skin graft patients receive immediate escalation
• Breathing concerns post-rhinoplasty — Nasal obstruction, epistaxis, and septal hematoma symptoms trigger urgent provider notification

With 26 million+ patient calls handled and zero lost calls, CallMyDoc ensures every post-surgical emergency reaches the right surgeon immediately — protecting both patient outcomes and practice reputation.

Plastic surgery patients call after hours more than most specialties — they're anxious about recovery, concerned about swelling, and need reassurance that healing is progressing normally. At the same time, real emergencies (hematoma, infection, flap compromise) need immediate surgeon attention.

CallMyDoc provides 24/7/365 intelligent call handling specifically configured for plastic surgery workflows:

• Smart triage — AI distinguishes between normal recovery concerns (swelling, bruising, discomfort) and true emergencies (expanding hematoma, airway compromise, infection), ensuring surgeons are only awakened for genuine urgencies
• Procedure-specific protocols — Different triage algorithms for different procedures: rhinoplasty patients get breathing-focused triage, breast surgery patients get flap/implant-focused protocols
• 43-language support — Real-time translation ensures every patient can describe post-surgical symptoms accurately
• Complete documentation — Every after-hours interaction is logged in the EHR with timestamps, creating a seamless morning handoff and malpractice-grade documentation