Built by a Physician, for Physicians
CallMyDoc was founded by Dr. Shahinaz Soliman, a board-certified family physician with 30+ years of clinical experience. She built it because she lived the problem: patient calls consuming staff time, after-hours interruptions breaking into personal time, and verbal messages creating documentation gaps. Every feature reflects how clinical workflows actually work—not how software engineers think they should work.
11 minutes
median physician after-hours response time via CallMyDoc mobile app
1,208 physicians responding daily in 2025. After-hours calls are 80% less work compared to traditional voicemail callbacks.
The After-Hours Problem
After-hours calls are the most disruptive part of physician life. Traditional answering services call you with a message a human operator took—often incomplete, sometimes inaccurate, always a cold start with no patient context. You call back blind, spend time gathering information the chart already had, and document nothing automatically. By the time a call reaches you on CallMyDoc, the patient is already identified, the message is transcribed, the chart is linked, and the only thing left is your medical judgment.
What Reaches You vs. What Doesn’t
Most patient calls after hours are not urgent. Appointment rescheduling, medication refill status, directions, lab result follow-up for non-critical results—none of these require a physician at 10pm. CallMyDoc handles them automatically and queues them for staff the next morning. Urgent calls—clinical questions, concerning symptoms, critical results—reach you on mobile with full patient context already loaded. You spend your on-call time on medicine, not message-taking.
"After-hours calls are 80% less work with CallMyDoc. I get the urgent ones on my phone with the chart already pulled up. The rest wait for morning staff."
Dr. Shahinaz Soliman, M.D. — Founder, CallMyDoc
Board-certified family physician, 30+ years clinical experience
The Mobile App: Your On-Call Tool
The CallMyDoc physician mobile app puts everything you need for an after-hours response in one tap. You see the patient name, date of birth, and reason for call before you decide to call back. The message is already transcribed. One-tap callback connects you directly. Your response is timestamped and logged automatically to the patient chart in athenahealth, Veradigm, or Altera TouchWorks. The entire interaction takes minutes, not the 20–30 minutes a traditional answering service callback often consumes.
3x faster
after-hours call handling vs. traditional voicemail workflows
Reading a transcribed CallMyDoc message averages 3.62 seconds vs. 21.70 seconds listening to voicemail—plus no manual chart lookup, no data entry.
Malpractice Protection Built In
Every patient interaction handled by CallMyDoc is timestamped, transcribed, and stored permanently. For practices integrated with athenahealth, Veradigm, or Altera TouchWorks, the record writes directly to the patient chart. This creates a complete, searchable audit trail: who called, when, what they said, who responded, and what was decided. Verbal messages relayed by a third party are one of the most common sources of physician liability exposure. CallMyDoc closes that gap automatically.
AI Handles Logistics. You Handle Medicine.
CallMyDoc is not an autonomous AI that makes clinical decisions. The AI identifies the patient, transcribes the message, categorizes the request, and routes it to the right person. Every medical decision is made by a licensed professional. The platform is designed so physicians retain full control of patient care while eliminating the administrative overhead that surrounds it.
1,208
physicians using the CallMyDoc mobile app daily in 2025
838,132 total app events in 2025. From solo practitioners to 200+ location enterprise groups.
During the Day: Fewer Interruptions, Better Focus
CallMyDoc filters the daytime call stream so routine requests (refill follow-ups, scheduling, lab notifications) never reach you directly. Urgent escalations come through immediately. The result is uninterrupted time with patients in the exam room, and a structured queue of messages to review between appointments—not a random stream of voicemails.
"I used to dread Mondays. Now I look at a clean dashboard instead of 40 voicemails. My nurses aren’t spending half their day on the phone, and I’m actually seeing patients on time."
Physician, Castle Hills Family Practice
Result: 50% reduction in phone workload across 2 offices
On-Call Scheduling Built Into the Platform
CallMyDoc includes built-in on-call scheduling with rotating schedules and multi-department support. The system knows who is on call at any given time and routes urgent after-hours calls to the right physician automatically. No more confusion about coverage, no calls going to the wrong provider, no staff manually looking up who is on call at 11pm.
Works With Your EHR
CallMyDoc integrates directly with athenahealth, Veradigm Professional EHR, and Altera TouchWorks. Patient identification, chart access, and automatic documentation all happen within your existing workflow. No new system to log into for every callback, no separate documentation step, no double-entry.
Next Steps
Talk to the CallMyDoc team about how the platform maps to your specific on-call setup, call volume, and EHR. We will show you how other practices your size have configured it and what to expect in the first 90 days. No long-term contract, no setup fees, 30-day trial.
CallMyDoc™ emerges as the leading AI communication suite transforming how healthcare practices handle patient access, scheduling, and after-hours care.
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