Watch the 5-Minute Overview
See how CallMyDoc works for your practice — click to play
Founded in 2013 by Dr. Shahinaz Soliman and Carl Silva, CallMyDoc was created to solve the inefficiencies in patient–doctor communication.
To reduce provider workload and improve patient access through intelligent automation — freeing the equivalent of 2–3 staff positions at every practice we serve.
26M+
patient calls handled
5M
patients connected
38
Practices in 40 states
How CallMyDoc Handles Every Patient Call
From the moment a patient dials your practice to the final note in the EHR, CallMyDoc automates the entire workflow — so your staff can focus on care, not callbacks.
Patient Calls In
AI answers, identifies the patient by date of birth, and matches them to their chart
Smart Routing
System transcribes the request, categorizes it into one of 12 types, and routes it to the right staff
Provider Responds
Doctors review patient context in the app and call back with one tap — or let CallMyDoc do it automatically
Auto-Documented
Bidirectional: reads patient data from your EHR, then writes every call back as a structured encounter. Zero manual notes. Zero re-entry.
Why Medical Practices Choose CallMyDoc
Less than half the cost of traditional medical answering services — and a fraction of comparable AI call platforms.
Medical practices handle an average of 150–300 patient calls per day, and the vast majority follow predictable patterns: appointment scheduling, prescription refill requests, test result inquiries, and after-hours urgent calls. Yet most practices still manage this volume with front desk staff answering each call manually — leading to hold times, missed calls, documentation errors, and burnout. CallMyDoc was built to solve this at scale.
Unlike generic AI phone systems or traditional answering services, CallMyDoc integrates directly with your EHR — reading patient charts before the call is answered and writing every interaction back as a structured encounter note after it ends. No manual documentation. No re-entry. No lost calls. Practices that switch from a disconnected answering service to CallMyDoc typically recover 2–3 hours of staff time per day within the first week.
EHR-Native Integration: athenahealth, Veradigm & Altera
CallMyDoc integrates natively with the three leading ambulatory EHR platforms: athenahealth, Veradigm, and Altera TouchWorks. The integration is bidirectional — CallMyDoc reads active medications, upcoming appointments, and patient demographics before routing each call, then documents the outcome directly in the chart. This is what separates clinical call management from a basic answering service: the AI knows who the patient is before it says a word.
35+ Specialties, One Platform
CallMyDoc serves over 35 medical specialties — from primary care and family medicine to cardiology, orthopedics, OB/GYN, and multi-specialty physician groups. The platform handles the unique call patterns of each specialty: routing urgent after-hours calls to on-call providers for surgical practices, managing high-volume refill requests for psychiatry and pain management, and coordinating referral workflows for multi-specialty organizations. Whether your practice sees 50 patients a day or operates across 200 locations, the same platform scales to match your call volume.
12 Years. 26 Million Calls. Zero Breaches.
Since 2013, CallMyDoc has processed over 26 million patient calls across 40 states — with zero HIPAA breaches and zero lost calls. Every call is encrypted end-to-end, transcribed with PHI-secure protocols, and stored in compliance with HIPAA, SOC 2, and BAA requirements. For practices managing high-risk populations or navigating malpractice exposure, the audit trail matters: every patient interaction is documented with a timestamp, category, and resolution outcome — whether it happened at 2 PM or 2 AM.
The practices that get the most from CallMyDoc treat patient phone communication as a clinical function, not an administrative burden. When call handling is accurate, documented, and EHR-integrated, it improves care continuity, reduces provider callbacks, and protects the practice from liability. Fill out the form below to see how it works for your specific EHR, specialty, and call volume.
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CallMyDoc™ emerges as the leading AI communication suite transforming how healthcare practices handle patient access, scheduling, and after-hours care.
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How It Works: 3-Step AI Call Flow
CallMyDoc's clinical communication infrastructure handles every patient call from first ring to final documentation — without putting staff in the middle.
Patient Calls In
A patient calls your practice number. CallMyDoc's AI answers instantly — no hold music, no confusing phone trees. The system identifies caller intent in seconds: appointment request, prescription refill, after-hours guidance, or urgent callback. Patients speak naturally; the AI understands them.
AI Routes and Resolves
Routine requests — scheduling, appointment reminders, prescription routing — are resolved entirely by the AI without staff involvement. Clinically urgent calls are triaged on clinical criteria and routed immediately to the right team member, with a structured summary already prepared. Nothing falls through the cracks; zero calls are lost.
Documents in Your EHR
Every call interaction is documented directly in your EHR — athenahealth, Veradigm, or Altera TouchWorks. Appointment slots are booked using your existing scheduling rules. Notes are structured and the patient record is updated automatically. Your clinical staff reviews outcomes, not raw transcripts, and starts each morning already caught up.
This three-step flow runs 24 hours a day, 7 days a week, across every call type — daytime scheduling, after-hours triage, weekend coverage, and holiday calls. CallMyDoc is the clinical communication infrastructure that keeps your practice running without a staffing ceiling.
What Practices Get on Day 1
CallMyDoc is operational within days of go-live. CallMyDoc's implementation team manages the EHR integration, call routing setup, and voice configuration — your staff reviews and approves before anything goes live. From the moment your practice activates, you gain:
These capabilities don't require a months-long IT implementation or retraining your entire team. Most practices are fully live within 2–4 weeks. Your clinical staff learns to review AI-handled call outcomes in an afternoon — the system handles the complexity so they don't have to.
Real Results from Real Practices
These numbers come from practices actively using CallMyDoc across 40 states — not projections or pilots.
"Our front desk spent the first two hours of every morning returning calls from overnight voicemails. With CallMyDoc, those calls are handled as they come in — and the documentation is already in athenahealth by the time staff logs on. We didn't reduce headcount; we redeployed it to work that actually moves patient care forward."
— Practice Administrator, Multi-Specialty Group, Southeast United States
CallMyDoc serves ambulatory practices of all sizes — from independent primary care to large multi-specialty groups and FQHCs across the country. Whether your practice handles 200 calls per day or 2,000, the infrastructure scales without adding staff or complexity.
Frequently Asked Questions
Which EHR systems does CallMyDoc integrate with?
CallMyDoc integrates natively with athenahealth, Veradigm, and Altera TouchWorks — the three leading ambulatory EHR platforms. These deep integrations enable direct appointment scheduling, structured documentation, and real-time patient record updates without any manual data entry by staff. Additional EHR integrations are on the product roadmap. CallMyDoc is purpose-built for ambulatory practices; it is not designed for hospital-based EMRs such as Epic or Cerner.
How long does it take to get started with CallMyDoc?
Most practices are fully live within 2–4 weeks of signing. Implementation includes EHR integration configuration, call routing setup for your specialty, voice prompt customization, and a structured go-live testing process. CallMyDoc's implementation team handles all technical setup. Your team's role before go-live is to review call flows and give approval — staff training takes an afternoon, not weeks.
Is CallMyDoc HIPAA compliant?
Yes. CallMyDoc is fully HIPAA compliant and signs a Business Associate Agreement with every practice before go-live. All voice data is encrypted in transit and at rest. The platform has maintained zero HIPAA breaches since inception across 26 million+ patient calls. Unlike consumer-grade voice tools adapted for healthcare, CallMyDoc was designed specifically for clinical environments from the ground up.
What happens to calls the AI cannot handle?
CallMyDoc is built to escalate gracefully. Calls requiring clinical judgment — a patient reporting chest pain, a complex medication interaction question, an emergency — are flagged on clinical criteria and routed immediately to the appropriate provider or staff member, with a structured call summary already prepared. The AI does not attempt to handle decisions outside its defined scope. Zero calls are lost or dropped under any circumstances.
Does CallMyDoc replace our front desk staff?
No. CallMyDoc automates the high-volume, repetitive call work — routine scheduling, appointment reminders, refill routing, after-hours coverage — so your existing staff can focus on patient care coordination, insurance issues, and tasks that genuinely require human judgment and relationship. Practices using CallMyDoc typically reallocate staff capacity to higher-value work rather than reduce headcount. The result is less staff burnout, a better patient experience, and a practice that can handle growth without adding front desk positions.