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50% Less Phone Work. Zero Lost Calls.

AI + Human, by Design. From the Monday morning surge to 2am urgent calls — every patient gets answered, every call documents itself.

AI Phone Automation for Urgent Care Practices on Veradigm

CallMyDoc integrates with Veradigm — every patient call documented in TouchWorks automatically. No message relay, no phone tag, no lost calls.

47%
of calls handled
automatically
Platform average, 2025 — no staff needed
29M+
patient calls
processed
Zero breaches, zero lost calls, 2014–2025
<30s
to document in
Veradigm
AI writes structured chart note automatically

Veradigm Integration — Built for Urgent Care

CallMyDoc integrates with Veradigm. Your Urgent Care team keeps their existing workflows while AI handles the phone volume.

Calls documented in TouchWorks EHR automatically

No manual message entry for staff

On-call routing matches your TouchWorks schedule

Verified integration — no IT setup required

Urgent Care Call Scenarios — Handled Automatically

These are the calls your Urgent Care practice gets every day. CallMyDoc handles them inside your TouchWorks workflow.

Wait time & visit routing calls

High-volume wait time and location calls are handled automatically — real-time queue status answers reduce lobby overcrowding and improve patient flow.

Post-visit follow-up & prescription calls

Post-visit prescription questions and follow-up calls are documented in TouchWorks and routed to the treating provider — no callback falls through the cracks.

After-hours triage & ER diversion

After-hours calls to your urgent care are triaged — true emergencies redirected to the ER, manageable cases guided to next-day urgent care, all documented in TouchWorks.

What Practices See with CallMyDoc

29M+
patient calls handled
47%
calls resolved by AI
44
states + DC + USVI
Zero
lost calls, ever
11 yrs
proven track record

Ready to See It Working in Your Urgent Care Practice?

Most TouchWorks Urgent Care practices are live in under 2 weeks. No IT department required.

Frequently Asked Questions

Does CallMyDoc integrate with Veradigm for Urgent Care practices?

Yes. CallMyDoc integrates directly with Veradigm. Every patient call is documented in TouchWorks automatically — your Urgent Care team keeps their existing workflow while AI handles call volume.

How does CallMyDoc handle after-hours calls for Urgent Care?

CallMyDoc answers every after-hours call, routes by what the patient selects, and connects only the calls patients mark urgent to the on-call provider. Everything is documented in TouchWorks before callback — your team gets only the calls that truly require them.

How long does setup take?

Most TouchWorks Urgent Care practices are fully live within 2 weeks. Setup includes EHR integration, call routing configuration, and on-call schedule setup. No IT department required.