See Your Phone Data. See How You Stack Up.
CallMyDoc gives ambulatory practices the only live call-analytics dashboard and the peer benchmarks to know whether your numbers are good, bad, or wasting money. Volume by hour. Response time by provider. Abandonment by location. Compared to similar practices on athenahealth, Veradigm, and Altera TouchWorks.
27M+ patient calls analyzed · 297 practices · 40 states + DC + USVI · Real-time + peer-compared
Patient Phone Calls Are Healthcare’s Biggest Unmeasured Workload.
Most practices can tell you their revenue per provider, their MIPS score, and their no-show rate — but ask how many calls came in on Monday morning, how many got abandoned, or how long the median refill request took to close, and the answer is a shrug. Phones are the largest operational workload in ambulatory medicine, and the least instrumented.
Without data you’re guessing at staffing. Without benchmarks you don’t know if your guess is even close. CallMyDoc fixes both.
47% Auto-Resolved · 11-Min Urgent Median · Real-Time + Peer-Compared.
Every call captured, classified, time-stamped, and benchmarked against 297 practices — live, with no batch jobs and no spreadsheets.
See It Live — Book a 20-min DemoYour Dashboard: The Exact Widgets You’ll See on Day One.
CallMyDoc tracks every patient call as a "call session" and surfaces 17 dashboards out of the box. Toggle the window between last 24 hours, last 30 days, or any month. No spreadsheets, no batch jobs, no end-of-month delay.
Call Volume
- Total Call Sessions (last 30 days)
- Call Sessions in the last 24 hours
- Average Call Session Count by Hour
- Total Call Sessions by Hour of the Day
- Call Session Count by Day of the Week
- Call Session Count by Dashboard
Call Classification
- Call Session by Type
- Call Session Count by Patient Question Type
- Call Session Count by Age
Response Times (by caller class)
- Urgent Patient Call Sessions
- Non-Urgent Patient Call Sessions
- Doctor / Hospital Call Sessions
- Pharmacy Call Sessions
- Other Call Sessions
- Time to Resolve Urgent Patient Calls (from the app)
Staff Performance
- Call Sessions Per User (last 30 days)
- Call Sessions Per User Per Day (last 30 days)
CSV export on every widget. Filter by location, provider, dashboard, or date range. Send to BI tools, board packets, billing reviews, or compliance audits.
What 4.7M Calls Reveal About Patient Phone Patterns.
Pulled from the live dashboard of our largest deployment — a 1,500-provider, 200+ location physician group. Anonymized network-wide patterns most practices have never measured.
+51%
Monday is the killer day
~11,500 sessions on a typical Monday vs. ~7,500–8,000 Tue–Fri. Most practices staff the same all week and absorb Monday with abandonment.
76%
of calls come from patients age 60+
The 70–79 bracket is the single largest cohort. If your phone strategy assumes patients prefer texts or portals, it’s built for the wrong demographic.
>50%
of calls are clinical questions
Clinical is the dominant question type — followed by Scheduling/Admin, Referral, and Prescription Refill. "Just refills" is a myth; real clinical traffic dwarfs everything else.
90%+
of inbound traffic is patient-originated
Patient calls dwarf doctor-to-doctor and pharmacy-to-practice volume combined. Optimizing for the patient path is the single biggest operational lever.
9–11am
is the peak demand window
Volume builds from 6am, peaks at 200+ sessions/hour from 9–11am, sustains through 4pm, then drops sharply after 5pm. Match staffing to the curve, not the clock.
~1,500
sessions per day, sustained
A 200+ location group processes ~45,000 sessions/month on the platform. Without dedicated infrastructure, that volume requires 40+ FTEs just to answer the phone.
Source: CallMyDoc State of Patient Phone Communication 2026. Patterns drawn from 4.7M sessions across 297 practices in the CallMyDoc network during 2025.
"For the first time, we can actually see our call patterns — peak hours, call types, resolution times. The data helps us staff smarter."
Director of Clinical Operations, Hudson Headwaters Health Network
7,532 monthly calls tracked across 89 offices
Your Peers: How You Compare to 297 Similar Practices.
Numbers in isolation don’t tell you what to do. A 9% abandonment rate sounds bad until you learn the typical multispecialty practice runs 12–15% at peak. CallMyDoc benchmarks your data against 297 practices in our network — segmented by specialty, size, and EMR — so every metric comes with context.
What the network data shows:
- Mondays = busiest day across the network. Morning peak demand — especially 8–10am.
- Call volume drops sharply after 6pm — yet most after-hours calls still come in (just not as fast).
- Up to 1 in 8 calls abandoned during peak hours at staffed-but-multitasking practices.
- Average call length: 1:44 to 2:00 minutes — longer means scripts, training, or routing issues.
- Dedicated call-handling teams beat multitasking models on every metric — first-call resolution, abandonment, satisfaction.
- Predictable staffing + real-time dashboards drop abandonment fastest, especially at multi-site groups.
Source: CallMyDoc State of Patient Phone Communication 2026. 297 practices, 4.7M calls analyzed.
Curious where your call metrics land vs. similar practices?
Get Your Benchmark ReportHow Practice Leaders Use CallMyDoc Analytics & Benchmarks.
Front-Desk Manager
Spots Monday morning surges before they hit. Justifies a Tuesday-only refill clinic with abandonment-by-hour data. Knows which staff close fastest.
Practice Administrator
Defends FTE counts in budget review with peer-benchmark abandonment rates. Decides where to centralize vs. distribute call handling.
CMO / Medical Director
Sees response-time outliers by provider line. Identifies care-team bottlenecks before they affect quality scores.
CEO / Owner
Reports patient-access KPIs to the board. Compares performance across locations and against the peer network — one slide, real numbers.
Multi-Site Operations Lead
Compares locations side-by-side. Surfaces which sites need help, which are the model, and where to replicate workflows.
RCM & Compliance
Pulls CSV exports for audit, malpractice defense, vendor evaluation, and payer documentation reviews.
Generic Call Analytics vs. CallMyDoc Practice Intelligence
Generic Call Analytics
- Call-center vanity metrics (talk time, AHT)
- No clinical workflow context
- Monthly reports, batch refreshes
- No peer benchmarks — just your data in a vacuum
- No call-type classification
- Manual export to spreadsheets
CallMyDoc Practice Intelligence
- Clinical-operations metrics tied to real workflows
- Workflow-specific dashboards (nurse, refill, records)
- Live data — no batch jobs
- Peer benchmarks across 297 practices
- Auto call-type classification (12+ categories)
- One-click CSV + ready-made executive reports
See Your Real Data + Real Peer Benchmarks. 20 Minutes.
In a 20-minute demo we’ll walk you through your real call patterns (using your own data if you’d like) and show you how you compare to similar practices on athenahealth, Veradigm, or Altera TouchWorks. No long-term contract.
Book a DemoRelated Pages
See Real Results from Practices Like Yours
Hudson Headwaters7,532 calls tracked across 89 offices →Naples Heart Rhythm
6,714 calls across 33 dashboards →
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CallMyDoc™ emerges as the leading AI communication suite transforming how healthcare practices handle patient access, scheduling, and after-hours care.
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